Effective Date: 2026-05-08
At Computer Elite Inc., we are committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information in the course of providing IT services, technical support, and related solutions.
We operate in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable provincial privacy laws.
“Personal Information” means information about an identifiable individual, as defined under applicable privacy legislation, including PIPEDA. This does not include business contact information used in a professional context (such as business name, title, business address, or business telephone number).
As part of providing IT and technology services, Computer Elite Inc. and its authorized technicians may work with and access a wide range of systems and environments, including but not limited to:
This work may include both remote and on-site service at client locations, including corporate, commercial, and residential environments.
Access to systems, devices, and infrastructure is strictly limited to what is reasonably necessary to install, configure, diagnose, repair, maintain, secure, or support the requested services.
Where technicians are present on-site, they may require access to secure areas (such as server rooms, network closets, or surveillance system interfaces) strictly for the purpose of completing authorized work.
We do not intentionally access, review, or use client data, recordings, communications, or stored information beyond what is required to perform the requested service or unless expressly authorized by the client.
Clients are responsible for maintaining backups of their data prior to any service being performed.
While reasonable care is taken at all times, Computer Elite Inc. is not responsible for data loss, corruption, or exposure that may occur due to hardware failure, software issues, cyber incidents, or service-related activities.
Clients are encouraged to advise us in advance if devices contain highly sensitive or regulated data so appropriate handling precautions can be discussed.
We may collect and use personal and technical information for the following purposes:
Information is only collected and used for purposes reasonably necessary to deliver services or as otherwise permitted by law.
We obtain consent for the collection, use, and disclosure of personal information in accordance with applicable law.
Consent may be express (written, verbal, or electronic) or implied through the voluntary provision of information for the purpose of receiving services.
Clients may withdraw consent at any time, subject to legal or contractual restrictions, by providing written notice. Withdrawal of consent may limit or prevent our ability to provide certain services.
We do not sell or rent personal information.
We may disclose information only where necessary to:
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
Computer Elite Inc. may be required by law to disclose information to law enforcement, regulatory authorities, or other government bodies.
Where legally required, we may also be obligated to report certain security incidents or breaches involving personal information that present a real risk of significant harm, in accordance with applicable privacy laws including PIPEDA.
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
Safeguards may include access controls, authentication mechanisms, encryption, secure systems, and internal policies governing data handling and technician access.
Access to client systems and data is restricted to authorized personnel only.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or regulatory obligations.
When no longer required, information is securely deleted or destroyed.
We rely on clients to provide accurate and up-to-date information. Clients may request correction of their personal information at any time, subject to legal requirements.
Upon written request, clients may be informed of the existence, use, and disclosure of their personal information under our control and may request access to that information, subject to legal restrictions.
Our website may use cookies and similar technologies to improve functionality and understand usage patterns. This information is used solely for operational and analytical purposes.
Users may disable cookies through their browser settings; however, some website functionality may be affected.
Computer Elite Inc. may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements. The most current version will always be available upon request or on our website.
Questions, concerns, or requests regarding this Privacy Policy or personal information practices may be directed to:
Privacy Officer Computer Elite Inc.
3105 Highway 11, Oro Medonte, ON L0L 2E0
Contact via email
705-487-6595
This Privacy Policy is intended to provide transparency regarding our handling of information and to support trust in our services. We take privacy obligations seriously and are committed to maintaining appropriate safeguards for all information under our control.
