Downtime, delays, and unresolved issues impact more than just your systems—they affect your entire operation. Computer Elite provides disciplined, tier-aligned support that ensures your environment remains stable, responsive, and properly maintained.
Our approach is built around consistency and accountability, delivering timely resolutions and dependable performance so your business can operate without interruption.
Not every issue can—or should—be handled remotely. When required, Computer Elite provides onsite support to resolve problems efficiently and with minimal disruption to your operations.
Our technicians don’t rely on temporary workarounds. If a short-term fix is necessary, it’s paired with a clear path to a permanent solution—ensuring your systems run reliably the way they’re supposed to.
Support is delivered through a structured service model designed for consistency, accountability, and fast resolution.
Depending on the tier selected — Bronze, Silver, Gold, Platinum, or Diamond —response priorities, service depth, and included capabilities increase to match business requirements.
Our tiered approach ensures IT support is not one-size-fits-all. Instead, services scale with your business, providing the right level of coverage—from foundational support through to fully managed, high-touch IT environments.
We offer a tiered IT support structure designed to align with your organization’s size, operational needs, and desired level of IT involvement. Our model is built around three service levels, with flexible agreement terms of 12, 24, or 36 months.
Our Break/Fix service is a reactive support model designed for organizations that only require assistance when specific issues arise.
Support is provided on a per-incident or per-project basis and is limited strictly to the scope of the requested work. This model does not include proactive monitoring, system assessments, or ongoing maintenance unless specifically requested and authorized at the time of service.
Our Managed IT Services model is designed for businesses that require ongoing IT support with predictable monthly costs and structured service delivery.
This service is delivered through our tiered support model—Bronze, Silver, Gold, Platinum, and Diamond—allowing businesses to select the level of coverage, response priority, and included services that best match their operational needs. Each tier builds on the one before it, expanding the scope of managed services, support depth, and overall IT oversight.
Services within these tiers may include Microsoft 365 administration, IP phone (VoIP) management, managed backups, cybersecurity awareness training, antivirus and endpoint protection, and other core IT services required to support daily operations.
This approach centralizes IT support, improves consistency of service delivery, and simplifies budgeting through a single monthly agreement over a defined term of 12, 24, or 36 months.
Our All Inclusive Service Agreement (AISA) is our most comprehensive service offering, designed for organizations that want full lifecycle management of both IT services and core hardware infrastructure.
AISA includes everything in the Managed IT Services model, with the added inclusion of hardware lifecycle management. This covers workstations, servers, IP phones, and video surveillance systems under a structured replacement cycle.
Hardware replacement and lifecycle management are included as part of the agreement, reducing unexpected capital expenditures and ensuring consistent, up-to-date technology across the organization.
AISA is delivered under a defined agreement term, typically 36 months.
Our Break/Fix service model is a reactive support arrangement. Clients engage us on an as-needed basis to address specific issues or service requests as they arise.
Under this model, services are limited strictly to the scope of the reported issue or requested work at the time of engagement. No proactive monitoring, auditing, or ongoing assessment of systems is included unless explicitly requested and authorized by the client in advance.
This includes, but is not limited to, network security posture, backup verification, hardware lifecycle assessments, and system health reviews. These areas are not continuously reviewed or managed under Break/Fix and remain the responsibility of the client unless separately engaged.
While we are fully capable of performing maintenance, optimization, and security reviews, such work will only be completed when specifically requested by the client and authorized as part of a defined service call or project.
Our Managed Service Agreements (MSAs) replace our previous Annual Service Agreement model and are now available in 12, 24, and 36-month terms across tiered service levels from Bronze to Diamond.
Each agreement bundles your core IT services into a single, predictable monthly cost—making budgeting simple and eliminating unexpected expenses.
Depending on your selected service level and added a-la-carte items, your agreement may include Help Desk Support, vCIO Services, Data Backup and Disaster Recovery, IP Phone systems, Video Surveillance, ongoing maintenance, and more—all consolidated into one managed package.
These packages are our most commonly adopted solutions, as they provide businesses with predictable monthly IT costs while allowing us to proactively manage and support the environment. This includes applying consistent security standards, maintaining system health, and ensuring industry best practices are followed to keep your infrastructure stable and secure.
All MSA agreements require a 90 day pre-signing period to allow us time to understand your environment and create a fair package that will look after your needs.
Our All-Inclusive Service Agreement (AISA) is our most comprehensive solution, designed for businesses that want a fully managed IT environment with complete hardware lifecycle coverage.
The AISA builds on our Managed Service Agreement tiers (Bronze, Silver, Gold, Platinum, or Diamond ) and includes everything required to fully support, maintain, and replace your core technology infrastructure.
Under this agreement, we provide and manage the full lifecycle of your IT environment—including servers, workstations, laptops, IP phone systems, video surveillance equipment, printers and print solutions, and backup infrastructure. Hardware is proactively maintained and replaced on a planned refresh cycle, ensuring your systems remain current, reliable, and secure.
At the end of each agreement term, equipment is refreshed with new, high-performance hardware. In some cases, equipment may continue into a second term where appropriate, providing additional cost efficiency and value.
This model eliminates uncertainty around hardware replacement, reduces unexpected capital expenses, and ensures your business is always running on stable, modern infrastructure.
The AISA represents our most complete offering—combining managed services, security, and full hardware lifecycle management into one predictable, fully supported solution.
All Managed IT Services are delivered through our tiered support model—Bronze, Silver, Gold, Platinum, and Diamond—allowing businesses to select the level of coverage, response priority, and included services that best match their operational needs. Each tier builds on the previous level, expanding service scope, support depth, and overall IT management.
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